The Role of the Quality Assurance Unit in Implementing the Integrated Management System Based on the Continuous Improvement Cycle (PDCA)
This unit is a part of the divisions under the CEO and is managed by the Quality Assurance Supervisor under the supervision of the Management Representative within the IMS (Integrated Management System). The activities of the Quality Assurance Unit are divided into the following four main sections:
Planning (Plan)
Defining and developing the organization’s required procedures and guidelines, identifying organizational processes, defining and establishing mechanisms for monitoring and measuring processes in accordance with requirements, planning for controlling all organizational documents, planning for internal and external audits, standardizing activities, planning to identify risks and opportunities in organizational processes, identifying strengths, weaknesses, opportunities, and threats (SWOT), planning for setting short-term and long-term organizational goals, and defining the strategic plan of the organization while considering the requirements of international standards such as the ISO 9001 Quality Management System.
Implementation (Do)
Supervising the correct execution of all defined system rules, including existing procedures and guidelines, as well as all items outlined in the planning stage.
Evaluation (Check)
Assessing ongoing activities and the implementation of organizational processes, as well as evaluating all items mentioned in the implementation stage (section 2) against the planning stage (section 1) using tools such as internal audits and defining corrective actions, among others.
Correction (Act)
Reviewing the need for improvement in all areas outlined in the Planning stage (section 1) based on the results of the Evaluation stage (section 3), including revising procedures, documents, objectives, organizational risks, and defining corrective actions in response to identified non-conformities, among other measures.
